Support

Contact and support

Use this page for browser questions, bug reports, format issues, workflow feedback, partnerships, or product suggestions.

Primary support

Email is the main support path

Email: hello@madebykreativ.com
Website: madebykreativ.com
Response time: usually within 1-3 business days

If the issue happens inside a workflow, include the browser you used, the page where the problem happened, and the step that failed.

Best reasons to write

Use support when the issue is not self-fixable from the page

Workflow questions, confusing steps, or template-saving issues
File-format bugs, browser-specific upload/export issues, or blocked downloads
Questions about privacy, browser handling, or supported formats
Partnerships, feedback, or product suggestions with a real use case behind them

Workflow feedback

If a guided workflow feels confusing, mention which workflow page you tried and which step should be simpler.

Browser-first file handling

Most tools and current workflows keep working files in the browser. That reduces file transfer risk, but browser quirks can still matter when reporting bugs.

What to include in a bug report

Share the browser, operating system, tool or workflow URL, input format, expected output, and the exact step where the page failed.

Before you email

Send the details that make the issue reproducible

Support moves faster when the message explains the actual job and not just that something feels wrong.

Include the page URL, for example PDF Fill & Sign or PDF Delivery.
Name the input file type and, when relevant, approximate size.
Say whether the issue happened on upload, preview, conversion, or download.
Mention whether the issue happens in a single tool, a guided workflow, or both.

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