Support

Contact and support

Use this page for browser questions, bug reports, format issues, workflow feedback, partnerships, or product suggestions.

Primary support

Email is the main support path

Email: hello@madebykreativ.com
Website: madebykreativ.com
Response time: usually within 1-3 business days

If the issue happens inside a workflow, include the browser you used, the page where the problem happened, and the step that failed.

Best reasons to write

Use support when the issue is not self-fixable from the page

Workflow questions, confusing steps, or template-saving issues
File-format bugs, browser-specific upload/export issues, or blocked downloads
Questions about privacy, browser handling, or supported formats
Partnerships, feedback, or product suggestions with a real use case behind them

Workflow feedback

If a guided workflow feels confusing, mention which workflow page you tried and which step should be simpler.

Browser-first file handling

Most tools and current workflows keep working files in the browser. That reduces file transfer risk, but browser quirks can still matter when reporting bugs.

What to include in a bug report

Share the browser, operating system, tool or workflow URL, input format, expected output, and the exact step where the page failed.

Before you email

Send the details that make the issue reproducible

Support moves faster when the message explains the actual job and not just that something feels wrong.

Include the page URL, for example PDF Fill & Sign or PDF Delivery.
Name the input file type and, when relevant, approximate size.
Say whether the issue happened on upload, preview, conversion, or download.
Mention whether the issue happens in a single tool, a guided workflow, or both.

Guided in Tools Browse Learn guides

How to read this site information

The trust pages explain ownership, contact paths, privacy limits, terms, and advertising separation. They are written to support real use of the tools, not to replace legal advice or platform-specific policy review.

If a file is sensitive, review the relevant tool page before using it and keep your own copy of the source file. If an ad, browser extension, or third-party page appears near the site in the future, treat it as separate from the tool controls unless it is clearly part of the Kreativ Tools interface.

Use Contact for bug reports, privacy questions, and unclear tool behavior.
Use Privacy to understand analytics, consent, and file-handling limits.
Use Terms to understand responsibility for files and exported results.

After downloading the result, open it once before using it in a client send, upload form, website, or archive. This final check catches format support issues, unexpected file size changes, missing characters, clipped media, or page-order mistakes while the original file is still available.

If the output will be reused, note the settings that produced it. That makes the next export easier to repeat and reduces guesswork when another file needs the same treatment.